Forms & Policies
Cancellation & No Show Policy
At Afg Guidance Center, we trust you share our belief that therapy is medically necessary and receiving the prescribed treatment is crucial to a successful outcome for you and your child. We understand there will be times when you and your child is sick or other unavoidable events will prevent you from keeping your regularly scheduled medication, assessment, and therapy appointments. If you are unable to attend an appointment, please contact your treatment provider at least 24 hours in advance so they can reschedule and offer the time slot to another patient. Our doctors and clinicians will do whatever they can to be available to you and your child and accommodate your family’s schedule when making appointments. It is expected, in turn, that you will schedule appointments in good faith and facilitate adequate time in your schedule to keep you and your child’s therapy a priority. This policy is effective immediately.
Policy
- We require at least 24 hours’ notice for cancellations. When you call to reschedule, please have an alternative time in mind to ensure you receive full treatment for the week. Please note, in some cases, this may not be possible.
- A No Show is a missed appointment that was not canceled within the 24 hour window.
- We cannot bill your insurance company for No Show appointments. Therefore, you will be responsible for fees associated with this missed session.
- Missed Psychiatric Evaluation and Medication Follow Up Appointments are billed at a no show rate of $240.00 per scheduled hour for the psychiatric evaluation and per each missed medication management appointment.
- Missed Psychological Testing, Neurofeedback, and Therapy appointments are billed at $150.00 per scheduled hour.
- If you have questions regarding this policy, please speak with your individual treatment provider.
- I have read, understand, and agree to this Cancellation & No Show Policy.